Contact Us

Customer Support · 联系我们 | Last updated: September 14, 2026

📌 We're here to help. Our support team responds to every customer request within 3 business days.
我们的客服团队会在 3 个工作日内回复每一位客户的请求。

Customer Support

General support / 通用客服：
service@dai-yan.me

账户、登录、功能使用、技术故障等任何问题，请发送邮件至上方地址。

Billing & refund support / 账单与退款：
service@dai-yan.me （主题请注明 "Refund Request"）

How to cancel your subscription / 如何取消订阅：

In-product: go to Settings → Subscription → Cancel Subscription. 产品内：进入「设置 → 订阅 → 取消订阅」。
Via the payment processor: manage or cancel through the Creem customer portal link included in your purchase confirmation email. 通过支付通道：使用购买确认邮件中的 Creem 客户门户链接管理或取消。
By email: write to service@dai-yan.me with the subject "Cancel Subscription". 通过邮件：发送至 service@dai-yan.me，主题注明 "Cancel Subscription"。

取消后，您仍可使用至当前已付费周期结束，此后不再自动续费。

For partnership, enterprise licensing, or media enquiries, please email service@dai-yan.me with the subject "Business Enquiry".

商务合作、企业授权或媒体咨询，请发送邮件至 service@dai-yan.me，主题注明 "Business Enquiry"。